Delivering a white-glove experience through the customer journey is now table stakes, regardless of your industry. From working with your Sales team to implementation with Customer Success and ongoing support, customers expect a coordinated, knowledgable team to shepherd them through a smooth experience at every touchpoint.
Sounds obvious, right? But most companies fall pathetically short on these expectations, and it's losing them revenue in the billions and customers in droves.
Yext is a shining example of a new paradigm that's emerging - the rise of the Revenue Team - to address this growing need.
On July 24th 1-2 p.m. ET (10-11 a.m. PT), join us for a discussion with Joe Gaspard, Business Process Manager at Yext, to learn from their journey in unifying Sales, Service & Success under a collaborative Revenue Team.
What You'll Learn:
• Why siloing your customer-facing teams is losing you customers and revenue
• How you can start building bridges and collaboration between Sales, Service & Success teams
• Pitfalls and learnings from Yext's experience
• The importance of a trusted, single source of knowledge for the Revenue Team, and how Yext partners with Guru to deliver it